Return Policy

Cancellation under the Distance Selling Regulations

• You have 14 days to get to know your new vehicle and to make sure it suits you. If you change your mind, just let us know in an email to aftersalesprodrivehub@hotmail.com and ensure it reaches us by 6:00pm on the 14th day following delivery. You can then return the vehicle to Prodrive Hub Ltd for a refund. We cannot accept a return if the vehicle has been damaged, modified or altered from the condition in which it was delivered. After 14 days we do not accept any returns. An excess mileage charge of £2 per mile for any mileage over 20 miles during those 14 days will apply. If you change your mind, you cannot use the vehicle once you have notified us, but you must continue to tax and insure it until it is returned. We can collect the vehicle at a cost to you. Please check the delivery section on our website for the mileage-based collection cost, which will be deducted from your refund.
• Any administration charges are non-refundable. All our vehicles receive a full valet before sale. If the returned vehicle is not in the same condition as it was at the time of sale, there may be a charge of up to £100.

Cancellation Face to Face Sales

• You have 7 days to get to know your new vehicle and to make sure it suits you. After 7 days we do not accept any returns. If you change your mind, just let us know in an email to aftersalesprodrivehub@hotmail.com and ensure it reaches us by 6:00pm on the 7th day following delivery. You can then return the vehicle to Prodrive Hub Ltd for a refund. We cannot accept a return if the vehicle has been damaged, modified or altered from the condition in which it was delivered. An excess mileage charge of £2 per mile for any mileage over the purchase mileage during those 7 days will apply. If you change your mind, you cannot use the vehicle once you have notified us, but you must continue to tax and insure it until it is returned. We can collect the vehicle at a cost to you. Please check the delivery section on our website for the mileage-based collection cost, which will be deducted from your refund.
• Any Trade Sales / Part Exchange / Category vehicles do not come with any warranty and are sold as seen. No returns accepted.
• Any administration charges are non-refundable.
• All our vehicles receive a full valet before sale. If the returned vehicle is not in the same condition as it was at the time of sale, there may be a charge of up to £100.